Refund policy

Silksight Ember 30-Night Money-Back Guarantee

Silksight Ember is meant to be used every day, so we don't expect you to decide from the box. We expect you to give it a real try.

Use it for up to 30 nights. If you've given it a fair go and your eyes don't feel any different, contact us within 30 days of delivery and we'll refund the price of the mask. No fight, no runaround.

How it works

  • Email hello@harmonvale.com within 30 days of delivery to start your guarantee claim. We'll reply with simple return instructions. Please reach out before sending anything back, as packages returned without a request can't be processed.
  • Send back everything from your order (if you bought the 2-pack, both masks). Return postage is the customer's responsibility; we refund the full product price once it arrives.
  • Refunds are issued to your original payment method within 10 business days of us receiving the return. Original shipping is not refunded.

Fair-use notes

  • We refund the full product price of your order once everything is returned, whether you bought one mask or the 2-pack. The guarantee can be claimed once per household.
  • We just need proof of purchase and the mask(s) returned.
  • Because it is used directly on the eyes and skin, a returned mask can't be resold, so please only claim the guarantee if it genuinely didn't work for you. Used is completely fine. That's the whole point of the trial.

Standard returns (change of mind)

If you've simply changed your mind and the item is unused and in its original packaging, you can return it within 30 days of delivery for a refund of the product price. Email hello@harmonvale.com to start; return postage is the customer's responsibility. This standard change-of-mind return is separate from the Silksight Ember guarantee above.

Damaged, defective, or wrong item

Please check your order when it arrives. If anything is defective, damaged, or incorrect, email us straight away at hello@harmonvale.com and we'll make it right at our cost.

Non-returnable items

For hygiene reasons, opened personal-care items can't be returned under the standard change-of-mind policy. (The Silksight Ember guarantee above is the deliberate exception, and that's what it exists for.) We also can't accept returns on sale items or gift cards.

EU / UK cooling-off period

If your order ships to the EU or UK, you have the right to cancel within 14 days of receiving it, for any reason and without justification. The item must be returned unused, in its original packaging, with proof of purchase. These statutory rights are in addition to the guarantee above.

Refunds

We'll email you once we've received and inspected your return and let you know whether it was approved. Approved refunds are issued to your original payment method within 10 business days; your bank or card company may take a little longer to post it. If more than 15 business days have passed since approval and you haven't seen your refund, email hello@harmonvale.com.

Questions any time: hello@harmonvale.com